Guest Experience Assistant – Hospitality & Service

WSH Group; Leicester Forest East; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday off

Volunteer days

Maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Job summary

BaxterStorey at BaxterStorey Caterpillar Desford is hiring a General Assistant to deliver friendly service and support hospitality operations. The role involves serving guests, maintaining cleanliness, and following health and safety guidelines in a fast-paced environment.

We offer 28 days holiday including bank holidays, birthday off, volunteering days, 24 week’s enhanced maternity leave, free meals on shift, pension and life insurance, and opportunities for training and development.

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Job description

BaxterStorey at BaxterStorey Caterpillar Desford is hiring a General Assistant to deliver friendly service and support hospitality operations. The role involves serving guests, maintaining cleanliness, and following health and safety guidelines in a fast-paced environment.

We offer 28 days holiday including bank holidays, birthday off, volunteering days, 24 week’s enhanced maternity leave, free meals on shift, pension and life insurance, and opportunities for training and development.