Guest Experience Assistant

Middlesbrough Council; Tees Valley; On-site; GBP 18,000 - 24,000; Part time

Job summary

Middlesbrough Museums is seeking a friendly Visitor Experience Assistant to join our team, supporting front-of-house service across Dorman Museum and Captain Cook Birthplace Museum. The role covers welcoming visitors, handling bookings and tickets, and helping run the café and shop.

You will participate in safe, high-quality visitor experiences, assist with events, and ensure clean, welcoming spaces on a varied rota including weekends. A Level 2 Food Hygiene qualification is encouraged.

Qualifications

• Front-facing customer service experience in a public setting.
• Willingness to work weekends and flexible hours.
• Willing to work towards Level 2 Food Hygiene qualification.

Responsibilities

• Frontline visitor experience at welcome desk, bookings, tickets, and enquiries.
• Support café and retail operations, including EPOS and stock checks.
• Maintain food hygiene, cleanliness, and safety across public areas.
• Assist with events, exhibitions, and building upkeep.
• Engage visitors and support learning activities, bringing exhibitions to life.

Skills

Customer service

Cash handling

EPOS systems

Communication

Team player

Education

Level 2 Food Hygiene qualification

GCSEs

Job description

Middlesbrough Museums is seeking a friendly Visitor Experience Assistant to join our team, supporting front-of-house service across Dorman Museum and Captain Cook Birthplace Museum. The role covers welcoming visitors, handling bookings and tickets, and helping run the café and shop.

You will participate in safe, high-quality visitor experiences, assist with events, and ensure clean, welcoming spaces on a varied rota including weekends. A Level 2 Food Hygiene qualification is encouraged.