Visitor Experience Assistant

Southampton City Council; Southampton; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Excellent pension

Flexible working

Holiday allowance

Training & mentoring

Health & wellbeing support

Staff discounts

Travel benefits

Volunteer days

Job summary

Southampton City Council is seeking a Visitor Experience Assistant (Venues) to warmly welcome visitors to our museums and gallery. You will assist with front-of-house operations, provide information on exhibitions and services, and support ticketing and retail tasks while helping to maintain presentation across venues.

We are looking for friendly, flexible candidates with strong communication and a service-oriented approach who can work well in a team to ensure inclusive experiences for visitors

Qualifications

• Customer service experience.
• Clear communication with visitors of all ages and backgrounds.
• Able to work as part of a team and respond to visitors positively.

Responsibilities

• Provide a warm, helpful welcome to visitors at our venues.
• Support front of house operations and answer enquiries.
• Give information about exhibitions, collections and services.
• Assist with online ticketing and payments, support retail.
• Maintain venue presentation and collect visitor information.
• Support venue hire, exhibitions, learning and events activities.

Skills

Customer service

Communication skills

Teamwork

Inclusivity

Job description

Visitor Experience Assistant (Venues)

The Museums, Art Gallery and Heritage Services sits within Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.

Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.

The Role

As Visitor Experience Assistant (Venues), you will be one of the first faces visitors meet when they come to our museums and gallery. You will provide a warm, helpful and efficient welcome, support visitors through our venues and help create positive first impressions for people of all ages and backgrounds.

You will support daily front of house operations, answer enquiries, provide information about exhibitions, collections, services and places of interest, assist with online ticketing and e-resources, take payments, support retail, help maintain venue presentation, collect visitor information and support venue hire, exhibitions, learning and events activity.

We are looking for someone friendly, flexible and customer focused, with clear communication skills and a commitment to inclusive service. You will need to work well as part of a team, respond positively to visitors and support high standards across our venues.

We have 3 posts available;

35hrs Tuesday-Saturday
34hrs Monday-Thursday & Sunday
13hrs Friday & Sunday

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date will be on 7th or 9th September and will be confirmed after closing date.

What we can offer you:

Salary: The salary band for this role is £25,583 - £26,139 per annum (pro rata). The starting salary is £25,583 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25-31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at [e-mail]

Recruitment contact details:

Email: [e-mail]
Tel: [phone]
For more information about SCC please visit Southampton City Council