Customer Service Assistant

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Newcastle City Council seeks a driven Customer Service Assistant to support three art galleries as a fixed-term post to 31 March 2027. You will greet visitors, answer questions, explain exhibits, run interactive demonstrations, and assist with tours across the Laing, Shipley and Hatton galleries.

You will also promote retail and fundraising activities, operate tills, and help drive exhibition attendance. A roistered 28-day pattern including Saturdays is expected.

Qualifications

• Numeracy, literacy and basic IT skills.
• Experience in a visitor-facing role and commitment to engaging with visitors.

Responsibilities

• Deliver a high standard of customer service across our venues.
• Be the first point of contact for visitors, answering enquiries and providing information.
• Explain exhibits and displays, demonstrate interactive exhibits and may undertake group tours.
• Promote retail and fundraising activities to encourage visitor spend.
• Operate tills and generate income via donations and shop sales; promote exhibitions.

Skills

Numeracy

Literacy

Basic IT skills

Job description

We are seeking a highly motivated individual to join our enthusiastic and dedicated Customer Service Assistant teams. We are recruiting for a fixed term post until 31 March 2027, working across our 3 art galleries - the Laing, the Shipley and the Hatton.

Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of our museums and galleries, acting as the first point of contact for visitors, answering enquiries and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating tills, generating income via donations and shop sales and promoting exhibitions will also be part of the role.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

Appointees will be required to work to a 28-day roster pattern which will include regular Saturdays.

Contact Information

If you have any specific questions about the job role, please contact [e-mail].