Part-time Museum Visitor Experience Associate

North East Combined Authority; Tees Valley; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Flexible rota

Food hygiene training

Job summary

Middlesbrough Museums is inviting applications for Visitor Experience Assistants to join our team across Dorman Museum and Captain Cook Birthplace Museum. This public-facing role focuses on delivering a welcoming visitor experience, supporting café and retail operations, and helping maintain a safe, family-friendly environment.

You will engage visitors of all ages, assist with bookings, answer enquiries, and help bring exhibitions to life through learning activities and friendly service.

Qualifications

• Experience in a front-facing customer service role.
• Willingness to work weekends and a rota.
• Willingness to work toward Level 2 Food Hygiene qualification.
• Good communication and teamwork.

Responsibilities

• Welcome visitors at the front desk and process bookings.
• Sell tickets and respond to inquiries.
• Support café and retail operations.
• Maintain high standards of cleanliness and safety.
• Assist with events and exhibitions setup.

Skills

Customer service

Effective communication

Flexible/adaptable

Cash handling

EPOS knowledge

Education

General education

Tools

EPOS systems

Job description

Middlesbrough Museums is inviting applications for Visitor Experience Assistants to join our team across Dorman Museum and Captain Cook Birthplace Museum. This public-facing role focuses on delivering a welcoming visitor experience, supporting café and retail operations, and helping maintain a safe, family-friendly environment.

You will engage visitors of all ages, assist with bookings, answer enquiries, and help bring exhibitions to life through learning activities and friendly service.