Museum Assistant

Schools’ Choice; Bewdley; On-site; GBP 18,000 - 23,000; Part time

Job summary

Schools’ Choice is seeking a Museum Assistant/Coordinator for Bewdley Museum to manage daily operations, the shop, tourist information and Jubilee Gardens. The role includes supervising staff and volunteers, handling finances, and coordinating marketing for heritage events.

You will liaise with customers, registrars, and ensure the venue meets licence requirements while delivering high standards of service.

Qualifications

• NVQ Level 4 in Customer Services or equivalent.
• Minimum of 3 years' experience within a tourism, retail and/or customer service environment and worked at supervisor/manager level.
• Sound knowledge of customer service principles and experience in dealing with the public.
• Excellent numeracy and literacy skills with a knowledge of computing systems and budget management.
• Level 3 award first aid in work or knowledge of legislative requirements and risk assessments for Health & Safety.

Responsibilities

• Key holder, responsible for setting alarms and deactivating.
• Oversee evacuating the building in an emergency and be trained in fire, emergency and health & safety procedures.
• Cashing up and placing monies in the safe.
• Manage event bookings, viewings and social media.
• Prioritise workloads for Museum staff, create rotas and weekly plans.
• Monitor and solve customer service problems, interacting daily with customers and the public face to face, by telephone and email.
• Assist in day-to-day operations of the museum and tourist information centre, providing a warm welcome to all visitors.
• Offer information and support to tourists regarding local attractions, events, and services.

Skills

Customer service

Budget management

Leadership

Education

NVQ Level 4 in Customer Services or equivalent

Job description

Museum Assistant & Museum Coordinator

Position Type: Bank Shifts/ Part time
Hourly Pay: Assistant shifts £13.88
Coordinator shifts £16.17
Hours: Mon-Sun between 9.45am-4.45pm
Location: Bewdley Museum DY12 2AE
This is a temporary vacancy covering Annual Leave and Sickness.

Role overview: Opus People Solutions are recruiting on behalf of Wyre Forest District Council for a Museum Assistant/ Coordinator to manage day-to-day operations of Bewdley Museum site, shop, tourist information and Jubilee Gardens. You will supervise and manage the Museum assistants, volunteers, casuals and apprentices to deliver best quality, performance, and compliance in all aspects of Museum Services. Responsible for financial systems and purchasing for the shop and site. Marketing and managing Heritage weddings at the museum, liaising with customers, registrars, and ensuring the venue meets the legal requirements of the licence.

Role Responsibilities

• Key holder, responsible for setting alarms and deactivating
• Oversee evacuating the building in the event of an emergency and be fully trained in the Museums' fire, emergency and health & safety procedures
• Cashing up and placing monies in the safe
• Manage event bookings, viewings and social media
• Prioritise workloads for Museum staff, create rotas and work to objectives and weekly plan
• Monitor and solve customer service problems, interacting daily with customers and public face to face, telephone and email
• Assist in the day-to-day operations of the museum and tourist information centre, providing a warm welcome to all visitors.
• Offer information and support to tourists regarding local attractions, events, and services.

What we're looking for

• NVQ Level 4 in Customer Services or equivalent
• To have a minimum of 3 years' experience within a tourism, retail and/or customer service environment and worked at supervisor/ manager level
• Sound knowledge of customer service principles and experience in dealing with the public.
• Excellent numeracy and literacy skills with a knowledge of computing systems and budget management.
• Level 3 award first aid in work or knowledge of governed legislative requirements and understanding of concise risk assessments for Health & Safety of employee's, visitors, customers, and general public.