Guest Experience Ambassador (Onsite)

Warner Bros. Discovery, Inc.; Leavesden; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday (pro-rata)

Gym access on-site or GymPass

Staff discounts on tickets, retail, F&

On-site staff parking

Staff shuttle bus between Watford and站

Descripción de la vacante

Warner Bros. Studio Tour London invites applications for an Admissions Host within the Visitor Experience team. You will greet visitors, offer a friendly, knowledgeable experience and help ensure guests have a magical, enjoyable journey through the studio tour.

Role involves standing for up to 4 hours, some outdoor work in all weathers, weekend work, and potential training sessions outside core hours. Onsite requirements apply.

Formación

• Experience in a visitor-focused customer service or retail environment.
• Ability to engage with the general public in a friendly, helpful way.
• Strong communication and listening skills.
• Professional telephone manner and clear in-person interactions.

Responsabilidades

• Proactively engage with visitors to maximise enjoyment of the Studio Tour.
• Resolve issues and collect visitor feedback, escalating as needed.
• Manage cloakrooms, information desks, car parking and phone systems.
• Follow procedures and complete administration and paperwork.

Conocimientos

Customer service

Teamwork

Communication skills

Public interaction

Telephone manner

Herramientas

Galaxy ticketing system

Descripción del empleo

Warner Bros. Studio Tour London invites applications for an Admissions Host within the Visitor Experience team. You will greet visitors, offer a friendly, knowledgeable experience and help ensure guests have a magical, enjoyable journey through the studio tour.

Role involves standing for up to 4 hours, some outdoor work in all weathers, weekend work, and potential training sessions outside core hours. Onsite requirements apply.