Guest Experience & Retail Associate

Warner Bros. Discovery

Leavesden

On-site

GBP 15,000 - 22,000

Full time

7 days ago

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Benefits offered by this job

Onsite gym access

Staff discounts

Staff car parking

Pension scheme

Medical cash plan

Free staff shuttle bus

Screeners App access to Warner Bros./H

Paramount+/HBO access

Job summary

Warner Bros. Studio Tour London – The Making of Harry Potter is looking for a friendly Retail Associate to support our busy shop floor and guest experience. You’ll handle tills, restock items, and assist guests in a fast-paced, high-energy environment.

We offer 32 or 40 hours per week with weekend work; hours vary from early to late, with occasional late nights for events. Onsite perks include gym access, staff discounts, pension, and free parking.

Qualifications

Effective, confident communication with visitors and colleagues.
Experience working in a fast-paced environment.
Ability to keep calm under pressure.
The initiative to identify jobs that need completed.
An ability to work at pace whilst maintaining great customer service.

Responsibilities

Proactively engage with and assist our customers.
Operate our tills in an efficient manner.
Help to ensure products are available to customers at all times.
Ensure our sales targets are achieved by fully maximising all sales opportunities.
This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli.

Skills

Communication

Fast-paced environment

Calm under pressure

Initiative

Customer service

Job description

We offer 32 or 40 hours per week with weekend work; hours vary from early to late, with occasional late nights for events. Onsite perks include gym access, staff discounts, pension, and free parking.

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