Guest Experience Supervisor – Front Desk Leader

Valor Hospitality Partners; Stratford-upon-Avon; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Room discount meals

Free meals on duty

Employee discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Crowne Plaza Stratford Upon Avon is seeking a guest services associate to greet guests, answer questions about hotel services and local attractions, and ensure a warm, memorable welcome.

This position is in a branded hotel with shifts across 7 days, including evenings and weekends. Apprenticeships and staff benefits are available, supporting career growth within the hospitality industry.

Qualifications

• Experience in a branded hotel environment.
• Able to work in a fast-paced role with people daily.
• Flexible with shifts, including evenings and weekends.
• Interested in career training and apprenticeships.

Responsibilities

• Provide a warm welcome and answer guest questions.
• Explain hotel services, facilities and local area.
• Ensure a smooth check-out experience and guest satisfaction.
• Work within a fast-paced team to serve guests daily.

Skills

Customer service

Hospitality

Communication

Teamwork

Flexibility

Job description

Crowne Plaza Stratford Upon Avon is seeking a guest services associate to greet guests, answer questions about hotel services and local attractions, and ensure a warm, memorable welcome.

This position is in a branded hotel with shifts across 7 days, including evenings and weekends. Apprenticeships and staff benefits are available, supporting career growth within the hospitality industry.