Guest Experience Ambassador

McDonald's United Kingdom; Tees Valley; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's is seeking a Customer Care Assistant to greet customers, keep dining areas clean, and help run events and activities. You will ensure a warm, welcoming environment and assist with special requests while maintaining high energy and strong communication with customers and staff.

This role requires flexibility to work across Early Mornings, Afternoons, and Evenings, including weekends. Successful candidates will bring a genuine smile, team spirit, and a proactive approach to customer

Qualifications

• Friendly, welcoming, courteous and helpful behaviour is essential.
• Excellent communication and listening skills are required.
• Able to work in a fast-moving, high-energy environment.

Responsibilities

• Greeting and assisting customers in the restaurant areas.
• Ensure clean and welcoming dining areas and toilets.
• Assist with events and activities (balloons, children’s engagement).
• Maintain high standards of cleanliness and hygiene in public spaces.
• Communicate with the manager about customer satisfaction and needs.

Skills

Customer service

Communication

Team player

Job description

McDonald's is seeking a Customer Care Assistant to greet customers, keep dining areas clean, and help run events and activities. You will ensure a warm, welcoming environment and assist with special requests while maintaining high energy and strong communication with customers and staff.

This role requires flexibility to work across Early Mornings, Afternoons, and Evenings, including weekends. Successful candidates will bring a genuine smile, team spirit, and a proactive approach to customer