Guest Experience Ambassador | Hospitality & Service

McDonald's United Kingdom; Hempstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's United Kingdom is hiring for a Customer Care role where your energy and warmth help create memorable visits. You will be the face of the restaurant, keeping spaces welcoming and ensuring great service through friendly interactions and attentiveness.

No prior experience is required as full training is provided. You will work across weekdays and weekends, with shifts across early mornings, afternoons and evenings, contributing to a supportive team and a safe, clean environment.

Qualifications

• No experience required; full training provided.
• Strong communication and hospitality skills.
• Teamwork oriented and willing to learn.

Responsibilities

• Delivering high standards of hospitality and cleanliness.
• Providing a personal touch to customers visits to make them memorable.
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues.
• Strive to go that extra mile to make people feel welcomed.
• Creating a warm and welcoming atmosphere, supporting special restaurant events.
• Completing tasks in line with training and company guidelines.
• Following all workplace safety, hygiene and operational procedures.
• Treating customers and colleagues with courtesy and respect.
• Working as a supportive team member and contributing to a positive environment.

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

McDonald's United Kingdom is hiring for a Customer Care role where your energy and warmth help create memorable visits. You will be the face of the restaurant, keeping spaces welcoming and ensuring great service through friendly interactions and attentiveness.

No prior experience is required as full training is provided. You will work across weekdays and weekends, with shifts across early mornings, afternoons and evenings, contributing to a supportive team and a safe, clean environment.