Guest Experience Ambassador – Welcoming & Service

McDonald’s; Leeds; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible Working

Meal allowance

Employee discounts

Health Insurance

Bonus Potential

Premium Shift

Length of service

Job summary

McDonald’s UK is looking for a Customer Care Assistant to be the friendly face in our restaurant. You’ll greet guests, help with special events, manage guest needs, and ensure the dining area and toilets stay clean and welcoming.

You’ll work as part of a vibrant team in a fast-paced setting, using attentive listening and clear face-to-face communication to keep customers satisfied and to report feedback to the manager.

Qualifications

• Friendly, welcoming and helpful behaviour is expected.
• Strong communication skills including attentive listening, face-to-face verbal communication and eye contact.
• Ability to maintain high energy levels in a fast-moving, high-energy environment.
• Commitment to keeping the dining area and toilets clean and orderly.

Responsibilities

• Greet customers and create a welcoming atmosphere in the restaurant.
• Help manage customer needs and ensure satisfaction by clear communication with the team and manager.
• Support special events and activities, such as celebrating occasions and handing out balloons.
• Maintain high standards of cleanliness and presentation in dining and customer areas.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

McDonald’s UK is looking for a Customer Care Assistant to be the friendly face in our restaurant. You’ll greet guests, help with special events, manage guest needs, and ensure the dining area and toilets stay clean and welcoming.

You’ll work as part of a vibrant team in a fast-paced setting, using attentive listening and clear face-to-face communication to keep customers satisfied and to report feedback to the manager.