Guest Experience Ambassador

McDonald's United Kingdom; Falkirk; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on break

Job summary

McDonald’s is seeking a Customer Care associate to be the face of the restaurant, delivering hospitality, cleanliness, and friendly service. You will support a welcoming environment and assist customers, with shifts across Early Mornings, Afternoons and Evenings

This entry-level role offers full training, no prior experience needed, and opportunities to grow within the team. A positive attitude and a customer-focused mindset are essential.

Qualifications

• Friendly, welcoming, and helpful demeanor.
• Strong communication and hospitality skills are desired.
• Able to thrive in a dynamic environment and maintain a positive attitude.

Responsibilities

• Delivering high standards of hospitality and cleanliness.
• Providing a personal touch to customer visits to make them memorable.
• Navigate and manage customer areas seeking engagement opportunities and troubleshooting issues.
• Go the extra mile to make people feel welcomed.
• Create a warm, welcoming atmosphere and support events.
• Follow training and company guidelines to complete tasks.
• Follow all safety, hygiene, and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Friendliness

Communication

Hospitality

Teamwork

Job description

McDonald’s is seeking a Customer Care associate to be the face of the restaurant, delivering hospitality, cleanliness, and friendly service. You will support a welcoming environment and assist customers, with shifts across Early Mornings, Afternoons and Evenings

This entry-level role offers full training, no prior experience needed, and opportunities to grow within the team. A positive attitude and a customer-focused mindset are essential.