Guest Experience Ambassador

Macro Group; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Macro Group is recruiting a Front of House Ambassador to welcome employees, visitors and VIPs at our London workplace. You will manage arrivals, sign-in, and provide concierge-style support that aligns with the brand and standards.

You will handle meeting room bookings, hospitality, and support executives, while delivering proactive customer service and maintaining security and confidentiality. A professional, adaptable team player is essential.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• Previous experience in front of house, reception, hospitality, customer service, or workplace services.
• Proficiency in Microsoft Office applications.

Responsibilities

• Meet, greet, and welcome visitors, ensuring a professional and positive experience.
• Manage visitor registration, sign-in procedures, passes, host notifications, and safety compliance.
• Operate the main reception desk, answer calls, direct enquiries, and manage reception email inboxes.
• Provide directions and assistance, maintain a tidy reception area, and replenish supplies.

Skills

Customer service

Professional appearance

Communication

Organisation

Composure

Problem solving

Teamwork

Education

GCSEs including English & Mathematics

Tools

Microsoft Office

Job description

Macro Group is recruiting a Front of House Ambassador to welcome employees, visitors and VIPs at our London workplace. You will manage arrivals, sign-in, and provide concierge-style support that aligns with the brand and standards.

You will handle meeting room bookings, hospitality, and support executives, while delivering proactive customer service and maintaining security and confidentiality. A professional, adaptable team player is essential.