Guest Experience Ambassador

The Kensington; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service charge on top of base salary

Holiday allowance up to 25 days

Free meals on duty

50% dining discount

Discounted hotel rates

Personal development training

Cycle to work scheme

Life Insurance

Company Pension

Complimentary uniform and dry cleaning

Volunteer day per year

Employee Assistance Programme

Staff events and parties

Refer a Friend bonus

Job summary

The Kensington Hotel in London is seeking a Guest Experience Agent to join a passionate hospitality team. You will be the first point of contact for guests, delivering exceptional service and ensuring every guest feels valued from check-in to check-out.

We value a well-organised, creative, hands-on team player with experience in guest-facing roles and excellent communication skills. Enjoy a comprehensive perks package and a supportive work environment at The Kensington.

Qualifications

• Experience in hospitality or guest-facing roles.
• Strong communication skills and a professional demeanour.
• Creative, hands-on approach to problem solving and guest needs.

Responsibilities

• Represent The Kensington Hotel as the ambassador for guest experience, delivering world-class service and ensuring guests feel special from arrival to departure.

Skills

Hospitality experience

Excellent communication

Creative hands‑on approach

Job description

The Kensington Hotel in London is seeking a Guest Experience Agent to join a passionate hospitality team. You will be the first point of contact for guests, delivering exceptional service and ensuring every guest feels valued from check-in to check-out.

We value a well-organised, creative, hands-on team player with experience in guest-facing roles and excellent communication skills. Enjoy a comprehensive perks package and a supportive work environment at The Kensington.