Guest Experience Front Desk Pro

Virgin Hotels Edinburgh; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Birthday day off

Yearly holiday increase to 33 days

Health cash plan

Wagestream access

Family-friendly policies

Discounted room rates

Teammate meals

Employee assistance program

Cycle2Work

Volunteer leave

Guest Experience Stay

Awards programs

Learning & development opportunities

Job summary

Virgin Hotels Edinburgh is seeking a Front Desk Agent who will deliver outstanding guest service at the front desk. You will learn front office procedures, maintain our tone of voice, and assist guests with check-ins and check-outs in a courteous, professional manner.

We value candidates with 1-2 years of hotel front desk experience and the right to work in the UK. The role emphasizes teamwork, clear communication, and seamless guest interactions across traditional and digital check-in avenues.

Qualifications

• 1-2 years’ experience in a Front Desk Agent position within a hotel
• Current right to work in the UK

Responsibilities

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• The Front Desk Agent maintains the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
• Use excellent communication skills with guests and staff, including verbal, written and body language.
• Learn and retain knowledge of all front office technical systems..
• Assist and process check-ins & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
• Manage The Know program to ensure guest profile information is relevant and is being utilised to dazzle our guests during their stay.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Job description

Virgin Hotels Edinburgh is seeking a Front Desk Agent who will deliver outstanding guest service at the front desk. You will learn front office procedures, maintain our tone of voice, and assist guests with check-ins and check-outs in a courteous, professional manner.

We value candidates with 1-2 years of hotel front desk experience and the right to work in the UK. The role emphasizes teamwork, clear communication, and seamless guest interactions across traditional and digital check-in avenues.