Guest-Driven F&B Assistant with Training & Perks

Leonardo Hotel Management (UK) Limited; Swindon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Special room rates

Vouchers & recognition

Talent referral

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Casual F&B Assistant to deliver exceptional guest care across shifts at our Swindon property. You will address guest concerns courteously, collaborate with colleagues and maintain safety and service standards.

The role emphasizes learning, adapting to changing priorities, and contributing to a positive guest experience. Training opportunities and employee perks are offered to support your progression in hospitality.

Qualifications

• Previous experience in hospitality is preferred.
• Excellent communication and guest service skills.
• Willingness to learn and adapt to changing priorities.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure satisfaction.
• Collaborate with colleagues in all departments to elevate the guest experience.
• Operate in a safe and orderly manner, reporting hazards or incidents.
• Demonstrate proficiency in Leonardo Hotels products and organisation.
• Engage in continuous learning and skill development to maintain service excellence.
• Utilise all relevant systems to complete tasks in a timely manner.
• Adhere to company policies, code of conduct, and health and safety regulations.
• Complete any other reasonable request from management or a supervisor.

Skills

Guest service orientation

Excellent communication

Team player

Proactive attitude

Attention to detail

Job description

Leonardo Hotel Management (UK) Limited is seeking a Casual F&B Assistant to deliver exceptional guest care across shifts at our Swindon property. You will address guest concerns courteously, collaborate with colleagues and maintain safety and service standards.

The role emphasizes learning, adapting to changing priorities, and contributing to a positive guest experience. Training opportunities and employee perks are offered to support your progression in hospitality.