Guest-Focused F&B Assistant with Growth & Perks

Leonardo Hotels; Cheltenham; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Leonardo Hotels Cheltenham is seeking a Food and Beverage Assistant to deliver exceptional guest care and support across the hotel team on a variable-time basis. You will engage with guests, resolve concerns promptly, and contribute to an outstanding guest experience through collaboration with all departments.

This role offers learning opportunities, staff development programmes, and a supportive environment focused on hospitality excellence and guest satisfaction.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Pro-active with a hands-on approach to delivering consistent results.
• Friendly team player with the ability to work effectively with others.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure their satisfaction.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Operate in a safe and orderly manner, promptly reporting hazards, accidents, losses, or damages to management.
• Utilise all relevant systems correctly to complete tasks in a timely manner.

Skills

Guest care

Team player

Communication

Adaptable

Job description

Leonardo Hotels Cheltenham is seeking a Food and Beverage Assistant to deliver exceptional guest care and support across the hotel team on a variable-time basis. You will engage with guests, resolve concerns promptly, and contribute to an outstanding guest experience through collaboration with all departments.

This role offers learning opportunities, staff development programmes, and a supportive environment focused on hospitality excellence and guest satisfaction.