Guest Care & F&B Assistant – Growth & Wellbeing

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training programmes and progression

Job summary

Leonardo Hotels is seeking a Food and Beverage Assistant to deliver exceptional guest care and support a welcoming, vibrant team across our UK hotels. You’ll engage with guests, colleagues, and management to maintain service excellence and uphold health and safety standards.

Join a dynamic hospitality group offering ongoing training, progression opportunities, and staff perks like room-rate discounts and recognition schemes.

Qualifications

• Genuine passion for delivering memorable guest experiences.
• Adaptable to changing service priorities.
• Proactive with a hands-on approach to consistent results.
• Willing to communicate and suggest improvements.
• Engaged with hotel initiatives and community involvement.

Responsibilities

• Provide exceptional guest care at all times.
• Address guest concerns promptly and courteously.
• Collaborate with all departments to elevate guest experience.
• Follow safety procedures and report hazards promptly.
• Demonstrate proficiency in Leonardo Hotels products and organisation.
• Engage in continuous learning and development.
• Utilise relevant systems to complete tasks efficiently.
• Adhere to policies, Code of Conduct, Data Protection and Health & Safety regulations.
• Fulfil reasonable requests from management.

Skills

Guest care

Flexibility

Proactive

Autonomy

Teamwork

Communication

Community involvement

Job description

Leonardo Hotels is seeking a Food and Beverage Assistant to deliver exceptional guest care and support a welcoming, vibrant team across our UK hotels. You’ll engage with guests, colleagues, and management to maintain service excellence and uphold health and safety standards.

Join a dynamic hospitality group offering ongoing training, progression opportunities, and staff perks like room-rate discounts and recognition schemes.