Guest Care & F&B Assistant | Growth & Training Ready

Leonardo Hotel Management (UK) Limited; East Midlands; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme and vouchers

Talent referral scheme

Thank You Week

Wellbeing calendar

Ongoing training & progression

Job summary

Leonardo Hotels in the UK invites friendly, guest-focused individuals to join our Food & Beverage team as a F&B Assistant. You will support service excellence, handle guest requests courteously, and collaborate with colleagues to maintain high standards.

We offer ongoing learning, internal development programmes, and opportunities to contribute to a welcoming guest experience across our properties. Benefits include staff training and career progression in hospitality.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure their satisfaction.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management.
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation.
• Engage in continuous learning and skill development to maintain service excellence.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Job description

Leonardo Hotels in the UK invites friendly, guest-focused individuals to join our Food & Beverage team as a F&B Assistant. You will support service excellence, handle guest requests courteously, and collaborate with colleagues to maintain high standards.

We offer ongoing learning, internal development programmes, and opportunities to contribute to a welcoming guest experience across our properties. Benefits include staff training and career progression in hospitality.