Guest Concierge — Permanent, 21+ Hrs/wk

Whitbread PLC; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC’s Premier Inn in London Paddington is hiring a Ground Floor Team Member. You’ll welcome guests, assist with check-in, and help serve breakfast or dinner, including bar service. Expect varied shifts across evenings and weekends in a busy hotel environment.

No prior hotel experience is required; full training and ongoing support are provided to help you excel and grow within the team.

Qualifications

• Friendly and helpful attitude; enjoy helping people.
• Willingness to stay calm when busy.
• No hotel experience required; training provided.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or dinner, including bar service.
• Answer questions and help resolve guest issues.
• Keep reception, restaurant and public areas clean and presentable.
• Support teammates during busy periods; ensure guests feel cared for from arrival to departure.

Skills

Customer service

Hospitality basics

Team work

Calm under pressure

Tools

Cash handling

Bar service

Job description

Whitbread PLC’s Premier Inn in London Paddington is hiring a Ground Floor Team Member. You’ll welcome guests, assist with check-in, and help serve breakfast or dinner, including bar service. Expect varied shifts across evenings and weekends in a busy hotel environment.

No prior hotel experience is required; full training and ongoing support are provided to help you excel and grow within the team.