Ground Floor Guest Service Associate - Permanent, 25 hrs

Whitbread PLC; Banbury; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Whitbread Benefits Card – up to 60% %?

Job summary

Whitbread PLC’s Premier Inn in Banbury is hiring a Ground Floor Team Member. You’ll be the first and last friendly face guests meet, helping with check-in, serving breakfast or dinner, and doing what it takes to make every stay effortless.

Shifts vary daily—one moment you’re welcoming a family, the next you’re guiding a guest to local dining, keeping reception and public areas tidy, and supporting teammates when it gets busy. A positive, people-focused mindset is essential.

Qualifications

• No two shifts are the same; you’ll welcome guests, check in and help with dining.
• A friendly, calm, customer-focused approach is essential.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and solve problems
• Keep the reception, restaurant and public areas clean and inviting
• Support teammates across the hotel when busy
• Make sure every guest feels looked after from arrival to departure

Job description

Whitbread PLC’s Premier Inn in Banbury is hiring a Ground Floor Team Member. You’ll be the first and last friendly face guests meet, helping with check-in, serving breakfast or dinner, and doing what it takes to make every stay effortless.

Shifts vary daily—one moment you’re welcoming a family, the next you’re guiding a guest to local dining, keeping reception and public areas tidy, and supporting teammates when it gets busy. A positive, people-focused mindset is essential.