Guest & Colleague Experience Champion

Jones Lang LaSalle Incorporated; England; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Workspace Experience Ambassador to deliver exceptional client, colleague, and visitor experiences across HSBC headquarters. The role spans reception, meeting rooms, and common areas with a hybrid working model.

You will be the go-to person for workplace matters, liaising with security, facilities, and hospitality teams to ensure seamless service. The position emphasizes first-class guest service, strong communication, and the ability to work

Qualifications

• At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline.
• Self-motivated and committed to service excellence.
• Demonstrates empathy, excellent customer service and practical skills.

Responsibilities

• Ensure visitors experience service excellence with a warm, courteous, and prompt welcome.
• Proactively engage with employees, understand their needs, and provide on-the-spot solutions or guidance.
• Maintain flawless cleanliness and order in visitor and colleague spaces, reporting issues as needed.
• Communicate effectively with senior management, ensuring accurate written and verbal updates.
• Own meeting rooms and in-room technology, triaging issues and escalating as required.
• Support orientation of new staff and visiting colleagues, aiding onboarding across offices.
• Act as a liaison between security, facilities, and hospitality services to ensure smooth operations.
• Encourage use of workspace technology and online reporting of faults or requests.
• Be a bridge between business units, CRE, and HSBC end-user colleagues to align with Openwork principles.

Skills

Front of House experience

Customer service

Empathy

Team player

Job description

Jones Lang LaSalle Incorporated is seeking a Workspace Experience Ambassador to deliver exceptional client, colleague, and visitor experiences across HSBC headquarters. The role spans reception, meeting rooms, and common areas with a hybrid working model.

You will be the go-to person for workplace matters, liaising with security, facilities, and hospitality teams to ensure seamless service. The position emphasizes first-class guest service, strong communication, and the ability to work