Guest-Centric Reservations Specialist

Philema Hospitality Management; Plympton; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Gym & spa membership

Discounts on spa treatments

Discounts on food & beverage

Bed & breakfast discounts

Love to Shop vouchers

Yearly events

Job summary

Philema Hospitality in the United Kingdom invites applications for a Reservations role. You will welcome guests, manage bookings, and drive sales while delivering outstanding service.

The role emphasizes a warm phone manner, attention to detail, and teamwork; you will collaborate across departments to ensure the guest journey from inquiry to check-out.

We offer a supportive environment with development, recognition, and a benefits programme to reward loyalty and performance.

Qualifications

• Warm and welcoming phone manner.
• Attention to detail.
• IT skills.
• Excellent guest service skills.
• Clear communication.
• Team player with ability to work autonomously.
• High presentation standards.

Responsibilities

• Ensure guests receive a warm welcome and are treated to the utmost hospitality during their stay, starting with Reservations and continuing through the entire booking process.
• Follow hotel policies outlined in the training manual – Reservations, Sales, Guest Journey.
• Achieve sales in line with company objectives.
• Maintain exemplary billing systems and obtain all payments from guests in accordance with policy, including accurate accounting of sales.
• Maintain high standards of hospitality, process bookings, upsell, and ensure diligent financial reporting.
• Ensure all complaints are minimized and handled professionally as per policy.
• Maintain good working relationships with all departments and communicate information throughout the hotel.
• All other duties as required.

Skills

Warm phone manner

Attention to detail

IT skills

Excellent guest service skills

Clear communication

Team player

Autonomous work

High presentation standards

Job description

Philema Hospitality in the United Kingdom invites applications for a Reservations role. You will welcome guests, manage bookings, and drive sales while delivering outstanding service.

The role emphasizes a warm phone manner, attention to detail, and teamwork; you will collaborate across departments to ensure the guest journey from inquiry to check-out.

We offer a supportive environment with development, recognition, and a benefits programme to reward loyalty and performance.