Remote Luxury Reservations Specialist
Iconic Hotels & Resorts
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Benefits offered by this job
Job summary
Iconic Hotels & Resorts is seeking a Central Reservations Coordinator to support four iconic UK properties from a home-based role. You’ll be part of an established reservations team and deliver a first-class guest experience with flexibility and the highest standards.
You will handle telephone and email inquiries, be proficient with Opera Cloud and Premier Spa, and upsell across all hotel experiences. A calm, detail‑oriented approach and reliable high‑speed internet are essential for success in
Qualifications
- Experience working in a reservations department.
- Confident communicating by telephone and email.
- Excellent understanding of Opera Cloud and Premier Spa.
- Ability to remain calm under pressure to deliver the best guest experience.
- Keen eye for detail.
- Working from home – requires high speed internet and a proper workspace.
Responsibilities
- Be confident in knowledge of Iconic hotels and upsell across experiences.
- Navigate electronic booking systems to increase daily productivity.
- Represent Iconic Hotels & Resorts professionally to guests.
- Take ownership of inquiries and see bookings through to final stage.
- Be a point of contact for regular guests and provide a bespoke experience.
Skills
Tools
Job description
Iconic Hotels & Resorts is seeking a Central Reservations Coordinator to support four iconic UK properties from a home-based role. You’ll be part of an established reservations team and deliver a first-class guest experience with flexibility and the highest standards.
You will handle telephone and email inquiries, be proficient with Opera Cloud and Premier Spa, and upsell across all hotel experiences. A calm, detail‑oriented approach and reliable high‑speed internet are essential for success in
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