Guest-Centric Events & Banqueting Supervisor

Tylney Hall Hotel; Hook; On-site; GBP 21,000 - 27,000; Full time

Job summary

Elite Hotels is seeking a dedicated hospitality professional to join our Front of House team in Hook, United Kingdom. The role focuses on guest focus, service excellence, and promoting hotel services during events and promotions.

You will work under the department manager, and when needed, lead shifts and delegate tasks with a proactive attitude. Based at our Hook property, the position emphasizes high standards of guest care, warmth, and professional representation of Elite Hotels, ensuring

Qualifications

• To always ensure professional guest focus and to ensure all guests are acknowledged warmly.
• Be an ambassador for Elite Hotels and promote all services at the end of events and promotions.
• To work in line with set standards by your department manager with a positive can-do attitude.
• In the absence of the department manager, to take control and run the shift, delegating roles and responsibilities to the team.
• Assist the department manager in ensuring standards are met regarding setups and service styles.

Responsibilities

• To always ensure professional guest focus and to ensure all guests are acknowledged warmly wherever you find them throughout the hotel.
• Be an ambassador for Elite Hotels and promote all services at the end of events, promotional offers and other relevant information.
• To work in line with set standards by your department manager, with a positive can-do attitude.
• In the absence of the department manager/ assistant manager, to take control and run the shift, delegating relevant roles and responsibilities to the rest of the team.
• Assist the department manager in ensuring standards are always met regarding setups and service styles.

Job description

Elite Hotels is seeking a dedicated hospitality professional to join our Front of House team in Hook, United Kingdom. The role focuses on guest focus, service excellence, and promoting hotel services during events and promotions.

You will work under the department manager, and when needed, lead shifts and delegate tasks with a proactive attitude. Based at our Hook property, the position emphasizes high standards of guest care, warmth, and professional representation of Elite Hotels, ensuring