Conference & Banqueting Host - Service Excellence

Elite Hotels (Rotherwick) Ltd.; Hook; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. in Hook is seeking hospitality staff for the Conference and Banqueting Department to uphold the highest standards of service and customer care.

Key duties include preparing meeting rooms, serving refreshments, presenting and serving food and beverages, and advising guests on menus and hotel facilities. You will represent Elite as an ambassador, delivering exceptional guest experiences and contributing to a positive hotel image.

Responsibilities

• Ensure all guests receive the highest level of service at all times, with a willing and courteous approach that promotes the hotel and its image.
• To ensure all meeting rooms and functions are set up as per the function list and before the times stated. Set all rooms to the highest standards.
• To ensure all coffee and tea breaks are served promptly at the agreed times.
• To present and serve food and beverages to the highest standards.
• To have a good knowledge of daily menus and available beverages
• To be knowledgeable about all hotel facilities and inform and sell them when asked by customers.
• To provide the highest quality of guest service standards with the aim of exceeding expectations at all times
• To be an exceptional ambassador for the Elite Group

Job description

Elite Hotels (Rotherwick) Ltd. in Hook is seeking hospitality staff for the Conference and Banqueting Department to uphold the highest standards of service and customer care.

Key duties include preparing meeting rooms, serving refreshments, presenting and serving food and beverages, and advising guests on menus and hotel facilities. You will represent Elite as an ambassador, delivering exceptional guest experiences and contributing to a positive hotel image.