Growth-Focused Sales & Customer Service Advisor

4624 MW Timber&Upgrades UK; Boston; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive occupational health care

Extensive training and development

Cycle-to-work scheme

On-site parking

Job summary

Metsä Wood Metsä Group is seeking a proactive Sales & Customer Service Advisor to join our team in Boston, Lincolnshire. You will collaborate to drive growth, analyse sales data, and use CRM tools to support commercial decisions and customer communications.

Key responsibilities include handling inquiries, processing orders, and promoting offers while liaising with internal departments. A customer service background and strong numeracy are essential for success in this role.

Qualifications

• Customer service experience (1–2 years) and numeracy with strong data analysis skills.
• Good communicator at all levels within a business.
• Ability to inspire and influence others.
• IT skills and problem-solving abilities.
• Decision making, organisational skills, and the ability to prioritise.
• Core hours 37.5 per week.

Responsibilities

• Work in partnership to create joint growth plans through product reviews, market insights, new ideas, and initiatives.
• Monitor and analyse sales of key product groups and follow up with proactive suggestions to the team.
• Utilise Metsä Wood tools and reporting to analyse data and support responsible commercial decisions.
• Maintain effective use of the CRM system; review reports regularly and take action where applicable.
• Make proactive calls to hit targets (e.g., cold calls, discussing historical orders, load builds).
• Particpate in bespoke training courses as required.
• Liaise with internal departments regarding stock availability, route planning, delivery, and communicating results back to the customer.
• Communicate special offers/promotions to customers and build internal relationships with Account Managers.
• Handle all incoming calls and queries; input orders; investigate and log issues for monitoring and improvement.
• Receive and process customer complaints through to resolution.

Skills

Communication

Inspire others

IT skills

Problem solving

Numeracy

Data analysis

Target-driven

Tools

Microsoft Office

Job description

Metsä Wood Metsä Group is seeking a proactive Sales & Customer Service Advisor to join our team in Boston, Lincolnshire. You will collaborate to drive growth, analyse sales data, and use CRM tools to support commercial decisions and customer communications.

Key responsibilities include handling inquiries, processing orders, and promoting offers while liaising with internal departments. A customer service background and strong numeracy are essential for success in this role.