Sales & Customer Service Advisor

4624 MW Timber&Upgrades UK; Boston; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive occupational health care

Extensive training and development

Cycle-to-work scheme

On-site parking

Job summary

Metsä Wood Metsä Group is seeking a proactive Sales & Customer Service Advisor to join our team in Boston, Lincolnshire. You will collaborate to drive growth, analyse sales data, and use CRM tools to support commercial decisions and customer communications.

Key responsibilities include handling inquiries, processing orders, and promoting offers while liaising with internal departments. A customer service background and strong numeracy are essential for success in this role.

Qualifications

• Customer service experience (1–2 years) and numeracy with strong data analysis skills.
• Good communicator at all levels within a business.
• Ability to inspire and influence others.
• IT skills and problem-solving abilities.
• Decision making, organisational skills, and the ability to prioritise.
• Core hours 37.5 per week.

Responsibilities

• Work in partnership to create joint growth plans through product reviews, market insights, new ideas, and initiatives.
• Monitor and analyse sales of key product groups and follow up with proactive suggestions to the team.
• Utilise Metsä Wood tools and reporting to analyse data and support responsible commercial decisions.
• Maintain effective use of the CRM system; review reports regularly and take action where applicable.
• Make proactive calls to hit targets (e.g., cold calls, discussing historical orders, load builds).
• Particpate in bespoke training courses as required.
• Liaise with internal departments regarding stock availability, route planning, delivery, and communicating results back to the customer.
• Communicate special offers/promotions to customers and build internal relationships with Account Managers.
• Handle all incoming calls and queries; input orders; investigate and log issues for monitoring and improvement.
• Receive and process customer complaints through to resolution.

Skills

Communication

Inspire others

IT skills

Problem solving

Numeracy

Data analysis

Target-driven

Tools

Microsoft Office

Job description

Overview

Metsä Wood Metsä Group is a forest industry group offering wood products and related services. We are looking for a self-motivated and enthusiastic Sales & Customer Service Advisor to join our team in Boston, Lincolnshire.

Responsibilities

• Work in partnership to create joint growth plans through product reviews, market insights, new ideas, and initiatives.
• Monitor and analyse sales of key product groups and follow up with proactive suggestions to the team.
• Utilise Metsä Wood tools and reporting to analyse data and support responsible commercial decisions.
• Maintain effective use of the CRM system; review reports regularly and take action where applicable.
• Make proactive calls to hit targets (e.g., cold calls, discussing historical orders, load builds).
• Participate in bespoke training courses as required.
• Liaise with internal departments regarding stock availability, route planning, delivery, and communicating results back to the customer.
• Communicate special offers/promotions to customers and build internal relationships with Account Managers.
• Handle all incoming calls and queries; input orders; investigate and log issues for monitoring and improvement.
• Receive and process customer complaints through to resolution.

What we are looking for

• Good communicator at all levels within a business.
• Ability to inspire and influence others.
• IT skills and problem-solving abilities.
• Decision making, organisational skills, and the ability to prioritise.
• Attention to detail and data analysis capability.
• Aptitude for learning and a target-driven mindset.
• Customer service experience (minimum 1–2 years) and numeracy with strong data analysis skills.
• Competent with Microsoft Office; flexible to meet business needs (core hours 37.5 per week).

What we offer

• Comprehensive occupational health care, extensive training and development opportunities.
• Wellbeing benefits including culture and bicycle benefits, cycle-to-work scheme, and on-site parking.
• Work-life balance, 25 days holiday plus bank holidays, and service-related increments.
• Access to Me @ Metsä reward platform with discounts, Employee Assistance Programme (24/7 confidential support), and other benefits.

Anonymous recruitment

This is an anonymous recruitment process. Applicants’ gender and date of birth are not collected on the application form. Personal details are hidden until the interview stage. Attachments such as CVs are hidden until interview. If invited for interview, the CV will be visible to recruiters to support the interview. More information is available at the provided link.

For more information about the position, please contact Nadine Baldwin on 07814 077470 between 08:30 and 17:00. The application link can be used to apply. Attachments are not visible in anonymous recruitment until the interview stage. Include your CV and salary expectations.

Note: This description is intended to outline the job responsibilities and qualifications; it does not constitute a contract of employment. Metsä Group is an equal opportunity employer committed to diversity and inclusion.