Growth-Focused Legal Tech Account Manager

InfoTrack UK; Leeds; Hybride; GBP 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Hybrid working after probation

Private health insurance

Income protection

Life assurance

24/7 health advice line

Team breakfasts and lunches

Referral bonus

Work From Anywhere weeks

Office snacks

Résumé du poste

InfoTrack UK is seeking a commercially minded Account Manager to manage a portfolio of key law firms and in-house legal departments, driving product adoption and identifying opportunities to grow accounts. You will build strong stakeholder relationships, collaborate with Sales on upsell opportunities, and ensure clients achieve maximum value from eCOS.

The role is based in Leeds with hybrid working after probation and a competitive base salary plus commission.

Qualifications

• 2–5 years of experience in account management, client success or SaaS sales.
• Demonstrable track record of growing customer accounts through upselling and cross-selling.
• Proactive, results-driven with strong stakeholder management and CRM proficiency.

Responsabilités

• Serve as the primary point of contact for a portfolio of law firms and in-house legal departments.
• Develop and maintain relationships with partners, MRLOs and IT teams.
• Drive product adoption and client engagement via check-ins, training and best-practice sharing.
• Identify upsell and cross-sell opportunities with the sales team.
• Understand client goals to offer tailored solutions and ensure satisfaction.
• Monitor usage data, feedback and support issues to address client needs.
• Collaborate with Product, Support and Marketing for a seamless client experience.

Connaissances

Account management

SaaS sales

Relationship building

Client engagement

Communication

Outils

HubSpot

Salesforce

Description du poste

InfoTrack UK is seeking a commercially minded Account Manager to manage a portfolio of key law firms and in-house legal departments, driving product adoption and identifying opportunities to grow accounts. You will build strong stakeholder relationships, collaborate with Sales on upsell opportunities, and ensure clients achieve maximum value from eCOS.

The role is based in Leeds with hybrid working after probation and a competitive base salary plus commission.