Account Manager (eCOS)

InfoTrack UK; Leeds; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working after probation

Private health insurance

Income protection

Life assurance

24/7 health advice line

Team breakfasts and lunches

Referral bonus

Work From Anywhere weeks

Office snacks

Job summary

InfoTrack UK is seeking a commercially minded Account Manager to manage a portfolio of key law firms and in-house legal departments, driving product adoption and identifying opportunities to grow accounts. You will build strong stakeholder relationships, collaborate with Sales on upsell opportunities, and ensure clients achieve maximum value from eCOS.

The role is based in Leeds with hybrid working after probation and a competitive base salary plus commission.

Qualifications

• 2–5 years of experience in account management, client success or SaaS sales.
• Demonstrable track record of growing customer accounts through upselling and cross-selling.
• Proactive, results-driven with strong stakeholder management and CRM proficiency.

Responsibilities

• Serve as the primary point of contact for a portfolio of law firms and in-house legal departments.
• Develop and maintain relationships with partners, MRLOs and IT teams.
• Drive product adoption and client engagement via check-ins, training and best-practice sharing.
• Identify upsell and cross-sell opportunities with the sales team.
• Understand client goals to offer tailored solutions and ensure satisfaction.
• Monitor usage data, feedback and support issues to address client needs.
• Collaborate with Product, Support and Marketing for a seamless client experience.

Skills

Account management

SaaS sales

Relationship building

Client engagement

Communication

Tools

HubSpot

Salesforce

Job description

Location: Leeds (Hybrid after probation)

Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings

Are you a proactive, relationship-driven account manager who knows how to grow customer accounts?

Do you enjoy helping legal clients get maximum value from technology?

Join our growing account management team and play a key role in supporting law firms and in-house legal departments using eCOS.

We're looking for a commercially minded Account Manager to manage a portfolio of key clients, drive product adoption and engagement, and identify opportunities to grow customer accounts.

About InfoTrack

InfoTrack is a leading legal technology provider transforming the way law firms and legal departments manage, analyse and deliver legal services. Our innovative software solutions help clients improve efficiency, ensure compliance and make data-driven decisions.

As demand for eCOS continues to grow, we're expanding our account management team to ensure clients receive a seamless experience and maximum value from our products and services.

What you’ll be doing

In this role, you will:

• Serve as the primary point of contact for a portfolio of law firms and in-house legal departments.
• Develop and maintain strong relationships with key stakeholders, including partners, MRLOs and IT teams.
• Drive product adoption and client engagement through regular check-ins, training and best-practice sharing.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Understand client goals and challenges to offer tailored solutions and ensure ongoing satisfaction.
• Monitor usage data, feedback and support issues to proactively address client needs.
• Collaborate with Product, Support and Marketing to ensure a seamless client experience.

What we're looking for

• 2-5 years of experience in account management, client success or SaaS sales, ideally in the legal or technology sector.
• A demonstrable track record of growing customer accounts through upselling, cross-selling and identifying new revenue opportunities.
• A proactive, results-driven approach, with the ability to maintain high levels of customer engagement through regular calls, meetings and account development activity.
• Excellent interpersonal, communication and presentation skills.
• Proven ability to build lasting relationships and manage multiple stakeholders.
• Confidence using CRM systems such as HubSpot or Salesforce, and customer success tools.
• A team-player mindset, strong commercial acumen and a client-first approach.

Desirable (but not essential):

• Experience working with law firms or in-house legal departments.
• A strong understanding of legal workflows and legal technology products.

Working Hours

• Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and your designated InfoTrack office once probation is completed.

Salary and Progression

• Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
• You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

• 25 days annual leave, plus bank holidays
• Hybrid working after probation
• Private health insurance, including dental, optical and hearing cashback
• Income protection (worth x4 your base salary for up to 5 years)
• Life assurance (worth x4 your base salary)
• 24/7 health advice line and access to virtual GP appointments
• Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop.
• Office snacks, including fruit and refreshments
• Regular team breakfasts and lunches
• Recognition awards: £100 spot prizes for going above and beyond
• “Work From Anywhere” weeks: work remotely from a location of your choice
• Referral bonus: earn up to £2,000 for successful referrals
• Birthday and work anniversary gifts
• Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re looking to build your career in legal technology account management while working with modern technology and a supportive team, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [e-mail].