Growth-Focused Customer Success Manager, EMEA

Triwill Group; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Stock options

Fertility and family building benefits

Work-Life balance & You Time

Generous paid time off

Education budget

Wellbeing stipend

Phone/internet stipend

Phone hardware upgrade reimbursement

Hybrid/distributed office equipment on

Job summary

Contentful is hiring a Customer Success Manager, Growth (f/m/d) to work with our EMEA customers, ensuring they extract maximum value from our platform and receive an exceptional experience. You will drive customer programs at scale, collaborate with product, sales, and marketing, and influence customer health scores while supporting renewal efforts.

You will engage across a fast-paced book of business, translate insights into product feedback, and travel about 10% annually for onsite meetings.

Qualifications

• 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience.
• Excellent oral and written communication skills.
• Strong cross-functional participation and collaboration as a key team player.
• Ability to understand Contentful APIs and the modern content management stack.
• Well-developed attention to detail and organization skills.
• Technical understanding and keen interest in technology.
• Customer-first mindset with win-win mentality.
• Fluent English; French/Italian/Arabic a plus.

Responsibilities

• Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning.
• Execute customer programs, partnering with product, sales, and marketing teams.
• Leverage tools to manage day-to-day with high throughput and organized workflows.
• Drive product adoption and customer health scores.
• Monitor usage and health scores to mitigate risks and nurture expansion opportunities.
• Partner with Renewal team to maintain high customer retention.
• Translate insights into actionable feedback for product and GTM teams.
• Prepare to travel ~10% annually for customer onsite meetings.

Skills

Customer-facing

Account Management

Excellent communication

Cross-functional collaboration

English proficiency

Technical understanding

Education

College / University Degree

Tools

Contentful APIs

Contentful data tools

Job description

Contentful is hiring a Customer Success Manager, Growth (f/m/d) to work with our EMEA customers, ensuring they extract maximum value from our platform and receive an exceptional experience. You will drive customer programs at scale, collaborate with product, sales, and marketing, and influence customer health scores while supporting renewal efforts.

You will engage across a fast-paced book of business, translate insights into product feedback, and travel about 10% annually for onsite meetings.