EMEA Director, Customer Success — Growth & Partnerships

United States Digital Space LLC; Greater London; Hybrid; GBP 98,000 - 120,000; Full time

Benefits offered by this job

25 days vacation

Floating holidays

Wellness allowance

Paid parental leave

Stock options

Healthcare coverage

Wellness stipend

Cell phone stipend

Internet stipend

Home office setup stipend

Mental wellness support

Professional development

Occasional company-funded meals

Job summary

the company is the operating system for creator-led growth. London-based Director, Customer Success (EMEA) leads a high-impact team to drive retention, growth, and customer value across the region.

You'll shape portfolio strategy, engage senior stakeholders, and partner with Sales, Product, and Marketing to align outcomes with creator marketing goals. This role offers equity, a hybrid work model, and extensive global exposure.

Qualifications

• 8+ years of enterprise CS or strategic account leadership in SaaS, MarTech, AdTech, Social Media tech, or creator marketing.
• Proven track record in retention, renewals, expansion, and portfolio growth.
• Experience leading CS professionals and managers with accountability and collaboration.
• Strong executive presence advising senior stakeholders (CMOs, Heads of Influencer Marketing, VPs).
• Commercial acumen with ownership of retention, revenue growth, forecasting, and outcomes.
• Experience managing strategic enterprise relationships, exec reviews, escalations, and risk situations.
• Ability to lead cross-functional initiatives with Sales, Product, Marketing, Professional Services, and Support.
• Direct experience in influencer marketing/creator economy preferred.
• Understanding of creator marketing trends, measurement frameworks, and evolving landscape.
• CRM proficiency and use of AI tools to improve productivity and insights.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach, and develop a team of Customer Success Professionals while fostering a culture of accountability, performance, and customer-centricity.
• Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, risk mitigation, and long-term customer success.
• Build trusted relationships with executive stakeholders and help enterprise brands maximize the impact and maturity of their creator marketing programs.
• Partner closely with Sales, Product, Marketing, Professional Services, and Support to advocate for customer needs and influence strategic business outcomes.
• Apply industry knowledge and market insights to help customers evolve their creator marketing strategies and achieve measurable business outcomes.
• Serve as a senior leader within the EMEA organization, driving escalations, operational priorities, organizational development, and cross-functional initiatives.

Skills

Enterprise CS leadership

Strategic account management

SaaS industry know-how

Executive stakeholder management

Forecasting

CRM (Salesforce)

Tools

Salesforce CRM

Job description

the company is the operating system for creator-led growth. London-based Director, Customer Success (EMEA) leads a high-impact team to drive retention, growth, and customer value across the region.

You'll shape portfolio strategy, engage senior stakeholders, and partner with Sales, Product, and Marketing to align outcomes with creator marketing goals. This role offers equity, a hybrid work model, and extensive global exposure.