Growth-Focused Associate Account Manager – Customer Success

Navan; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Navan is seeking an Associate Account Manager to support Travel and Expense customers. You will assist Account Managers with customer queries, ensuring outstanding service. Responsibilities include managing product-related inquiries, driving customer satisfaction, and providing internal feedback. We seek passionate individuals with a Bachelor's degree and 1+ year of experience in customer-facing roles. Fluency in German and English is mandatory. Join us for a world-class training experience and a fast track to an Account Manager position.

Qualifications

• 1+ year of experience in customer success, account management, or related role in a SaaS company.
• Passion for customer experience with the ability to understand products deeply.
• Superior written and verbal communication skills for diverse audiences.

Responsibilities

• Partner with Account Managers for excellent customer experience.
• Develop a deep understanding of travel and expense product offerings.
• Manage email inquiries related to product integrations and configurations.
• Drive customer satisfaction, retention, and manage escalations.
• Provide feedback on how to better serve customers.

Skills

Customer success

Account management

Effective communication

Problem-solving

Detail-oriented

Fluent in German

Fluent in English

Education

Bachelor’s degree

Job description

Navan is seeking an Associate Account Manager to support Travel and Expense customers. You will assist Account Managers with customer queries, ensuring outstanding service. Responsibilities include managing product-related inquiries, driving customer satisfaction, and providing internal feedback. We seek passionate individuals with a Bachelor's degree and 1+ year of experience in customer-facing roles. Fluency in German and English is mandatory. Join us for a world-class training experience and a fast track to an Account Manager position.