Enterprise Customer Success Leader for Strategic Accounts

Navan; Greater London; Presencial; GBP 60 000 - 90 000; Tempo integral

Resumo da oferta

Navan is seeking an Enterprise Customer Success Manager who will be a trusted advisor to strategic customers, ensuring they succeed with our platform and derive maximum value.

You will work with C-Suite executives and cross-functional teams across Sales, Support, Marketing, Product, Engineering, and Finance to drive adoption, retention and expansion.

The role requires 5+ years in enterprise customer success, experience in travel or expense management, and excellent communication in English.

Qualificações

• 5+ years of experience in Enterprise Customer Success Management.
• Experience in Travel or Expense management industries.
• Excellent project management and organizational skills under pressure.
• Fluent in English; Bachelor's degree preferred.

Responsabilidades

• Manage post-sales activity for Enterprise customers with strong relationship-building.
• Handle complex integration cycles and cross-functional relationships.
• Develop trusted advisor relationships with C-suite clients.
• Collaborate with Account Executives to create joint success plans.
• Conduct health checks to drive adoption and retention.
• Provide voice of the customer to internal teams.
• Maintain deep product knowledge to discuss relevant features.
• Lead quarterly and strategic business reviews.

Conhecimentos

Customer success

Stakeholder mgmt

Project management

English fluency

Travel industry

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Navan is seeking an Enterprise Customer Success Manager who will be a trusted advisor to strategic customers, ensuring they succeed with our platform and derive maximum value.

You will work with C-Suite executives and cross-functional teams across Sales, Support, Marketing, Product, Engineering, and Finance to drive adoption, retention and expansion.

The role requires 5+ years in enterprise customer success, experience in travel or expense management, and excellent communication in English.