Growth-Focused Account Manager (Insight-Driven)

The Insights Family; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

The Insights Family is seeking a Customer Success/Account Growth professional to own end-to-end relationships for a portfolio of named clients. You will drive onboarding, adoption, renewal, and expansion while translating customer data into strategic value.

You will lead proactive reviews, collaborate with Research Solutions to uncover findings, and steer adoption of new products. The role emphasizes growth, customer value, and revenue expansion within a dynamic, data-driven team.

Qualifications

• Three-plus years in CS/AM or hybrid sales-CS role.
• Data fluency: interrogating datasets and turning insights into ROI stories.
• Structured account planning across a portfolio with value-based negotiations.

Responsibilities

• Own end-to-end relationship for named accounts, including onboarding, adoption, renewal and growth.
• Lead renewal conversations with a focus on value and expansion.
• Deliver Quarterly/Executive reviews to build a growth pipeline.
• Capture measurable customer outcomes and turn them into proof for marketing and sales.

Skills

Quota carrying

Data-driven

Account planning

Forecasting

Negotiation

Communication

Tools

HubSpot

Fathom

Claude

MS Teams

Slack

Job description

The Insights Family is seeking a Customer Success/Account Growth professional to own end-to-end relationships for a portfolio of named clients. You will drive onboarding, adoption, renewal, and expansion while translating customer data into strategic value.

You will lead proactive reviews, collaborate with Research Solutions to uncover findings, and steer adoption of new products. The role emphasizes growth, customer value, and revenue expansion within a dynamic, data-driven team.