Strategic Customer Growth Manager

Hook; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

27 days holiday

Stock options

Private health insurance

Flexible monthly wellness allowance

Learning & development budget

Flexible working

Office in Liverpool Street

The best equipment

Job summary

Hook is seeking an experienced Customer Success Manager/Account Manager to own the customer lifecycle end-to-end. You will drive revenue across accounts, lead renewals and expansions, and act as a trusted technical advisor for complex customers.

In this hybrid role, you’ll partner with CS leaders and cross-functional teams to deliver measurable value. You’ll translate data and product features into business outcomes while guiding customers through adoption and renewals.

Qualifications

• Experience in a Customer Success or Account Management role in SaaS.
• Ability to drive renewal and expansion opportunities with strategic account planning.
• Strong communication skills with senior stakeholders.

Responsibilities

• Own revenue across accounts and drive renewals, expansion and negotiations.
• Identify and close expansion opportunities through strategic account planning.
• Act as product/technical expert and coach customers on adoption and integration.
• Partner with CS leaders to help stakeholders derive value from Hook.
• Engage cross-functionally with customers and internal teams to deliver results.
• Collaborate with Product, Engineering and Sales to align on deliverables.
• Help shape the future of Customer Growth at Hook.

Skills

Account management

SaaS

Renewals

Strategic planning

Stakeholder management

Technical depth

Tools

CRM software

Job description

Hook is seeking an experienced Customer Success Manager/Account Manager to own the customer lifecycle end-to-end. You will drive revenue across accounts, lead renewals and expansions, and act as a trusted technical advisor for complex customers.

In this hybrid role, you’ll partner with CS leaders and cross-functional teams to deliver measurable value. You’ll translate data and product features into business outcomes while guiding customers through adoption and renewals.