Growth-Driven Customer Success Associate

Infobip; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible hybrid work model

Employee Stock Ownership Plan (ESOP)

Competitive salary and regular reviews

Job summary

Infobip is seeking an entry-level Mid-Market Customer Growth Associate to drive client satisfaction, retention, and growth by managing relationships and coordinating with internal teams. You will analyze client data, support onboarding, and contribute to a culture of collaboration across functions.

The role emphasizes growth through effective client management, with a flexible hybrid work model and opportunities to develop skills across product and operations.

Qualifications

• Entry-level role in Customer Growth focusing on client management and growth.

Responsibilities

• Build and maintain trusted relationships with Tier 1 clients to drive health and growth.
• Serve as a focal point for client needs, coordinating with Product and internal teams.
• Meet and exceed quarterly KPIs including gross profit, margin and cross-sells.
• Collaborate with Customer Success for SaaS business growth.
• Ensure client accounts are properly set-up and aligned with business scope.

Skills

Client relationship management

KPI and data analysis

Cross-functional collaboration

Job description

Infobip is seeking an entry-level Mid-Market Customer Growth Associate to drive client satisfaction, retention, and growth by managing relationships and coordinating with internal teams. You will analyze client data, support onboarding, and contribute to a culture of collaboration across functions.

The role emphasizes growth through effective client management, with a flexible hybrid work model and opportunities to develop skills across product and operations.