Growth-Focused Account Executive (Hybrid, Exeter)

Lightfoot; Exeter; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Lightfoot is looking for an Account Executive to manage and grow a portfolio of customers from our Exeter base. You will develop strong relationships, drive engagement and maximise value through upsell, cross-sell, and renewals while supporting the Account Manager and Account Director.

This hybrid role requires proactive collaboration across Product, Engineering and Support, regular business reviews, and travel for customer meetings.

Qualifications

• Experience in B2B or SaaS environments is preferred.
• Commercial mindset with a track record of growth opportunities.
• Strong organisational and communication abilities across multiple customers.
• Proficiency with CRM systems and data-driven insights.
• Willingness to travel for customer-facing activities.

Responsibilities

• Manage and grow a portfolio of Lightfoot customers, building relationships and driving engagement.
• Identify upsell, cross-sell, and expansion opportunities and convert them to revenue.
• Deliver the renewal process to protect and grow portfolio value.
• Schedule and attend customer meetings, including on-site visits and training sessions.
• Support the Account Manager/Director across customers as a secondary contact.
• Collaborate with Product, Engineering and Support to meet customer needs.

Skills

Account management

Customer success

Business development

CRM systems

Data interpretation

Communication skills

Tools

Salesforce

Microsoft Office

Job description

Lightfoot is looking for an Account Executive to manage and grow a portfolio of customers from our Exeter base. You will develop strong relationships, drive engagement and maximise value through upsell, cross-sell, and renewals while supporting the Account Manager and Account Director.

This hybrid role requires proactive collaboration across Product, Engineering and Support, regular business reviews, and travel for customer meetings.