Growth-Driven Customer Success Manager — Hybrid London + Equity

Haku AI ?; Greater London; Híbrido; GBP 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity options

Hybrid London

Resumo da oferta

Haku is hiring in London for a Customer Success role focused on helping global clients get live quickly, build real pipeline, and grow with the platform. You’ll work with sales teams across markets, starting with onboarding, targeting optimization, and ongoing account growth.

This is a hybrid London role with 1–2 days in the office. You’ll be early in a scaling CS team, with real ownership from day one and equity options as part of your package.

Qualificações

• Ownership: When a client has a problem, it's your problem. You see it through without being chased.
• Organised: You manage a full book of clients without dropping a follow-up or missing a deadline.
• Calm under pressure: If a client is ever unhappy, you stay steady and focus on finding the fix.
• Empathy: You genuinely care whether your clients succeed, and you take the time to understand what they need.
• Strong communication: You explain things clearly on calls and in writing, and you can hold your own with founders and sales leaders.
• Problem solving: You dig into why something isn't working instead of waiting for someone else to fix it.
• Commercial curiosity: You understand how sales teams work and you notice when a client is ready to grow.
• Drive: You put in the work consistently and you want fast career progression, and you're prepared to earn it.

Responsabilidades

• Welcome new clients. Run kickoff calls, get to know their go-to-market, and get them live and seeing results fast.
• Shape their targeting. Work with clients on who they should go after and which buying signals matter, then keep refining as results come in.
• Keep campaigns performing. Keep an eye on leads, launches and replies for each account, and step in early with ideas when something could work better.
• Help every user get value. Make sure everyone on the account is using Haku well, and coach reps who are still finding their feet.
• Celebrate results together. Run regular check-ins and quarterly reviews that show clients the impact Haku has had, and plan what's next.
• Grow your accounts. Spot when a client is ready for more leads, more seats or a bigger plan, and work with sales to make it happen.
• Be their go-to person. When a client needs help, you're the first call, and you see it through.
• Bring the customer's voice inside. Share what clients need with product and sales so Haku keeps getting better.

Descrição da oferta de emprego

Haku is hiring in London for a Customer Success role focused on helping global clients get live quickly, build real pipeline, and grow with the platform. You’ll work with sales teams across markets, starting with onboarding, targeting optimization, and ongoing account growth.

This is a hybrid London role with 1–2 days in the office. You’ll be early in a scaling CS team, with real ownership from day one and equity options as part of your package.