Customer Success Manager

Haku AI ?; Greater London; Híbrido; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity options

Hybrid London

Descripción de la vacante

Haku is hiring in London for a Customer Success role focused on helping global clients get live quickly, build real pipeline, and grow with the platform. You’ll work with sales teams across markets, starting with onboarding, targeting optimization, and ongoing account growth.

This is a hybrid London role with 1–2 days in the office. You’ll be early in a scaling CS team, with real ownership from day one and equity options as part of your package.

Formación

• Ownership: When a client has a problem, it's your problem. You see it through without being chased.
• Organised: You manage a full book of clients without dropping a follow-up or missing a deadline.
• Calm under pressure: If a client is ever unhappy, you stay steady and focus on finding the fix.
• Empathy: You genuinely care whether your clients succeed, and you take the time to understand what they need.
• Strong communication: You explain things clearly on calls and in writing, and you can hold your own with founders and sales leaders.
• Problem solving: You dig into why something isn't working instead of waiting for someone else to fix it.
• Commercial curiosity: You understand how sales teams work and you notice when a client is ready to grow.
• Drive: You put in the work consistently and you want fast career progression, and you're prepared to earn it.

Responsabilidades

• Welcome new clients. Run kickoff calls, get to know their go-to-market, and get them live and seeing results fast.
• Shape their targeting. Work with clients on who they should go after and which buying signals matter, then keep refining as results come in.
• Keep campaigns performing. Keep an eye on leads, launches and replies for each account, and step in early with ideas when something could work better.
• Help every user get value. Make sure everyone on the account is using Haku well, and coach reps who are still finding their feet.
• Celebrate results together. Run regular check-ins and quarterly reviews that show clients the impact Haku has had, and plan what's next.
• Grow your accounts. Spot when a client is ready for more leads, more seats or a bigger plan, and work with sales to make it happen.
• Be their go-to person. When a client needs help, you're the first call, and you see it through.
• Bring the customer's voice inside. Share what clients need with product and sales so Haku keeps getting better.

Descripción del empleo

• Bonus/commission tied to client retention and account growth
• Equity / share options
• Location: Hybrid, London (1–2 days a week in the office)

The role at a glance

• Base salary: £30,000–£40,000
• Bonus/commission tied to client retention and account growth
• Equity / share options
• Location: Hybrid, London (1–2 days a week in the office)
• Start date: November

About Haku

Haku is a sales intelligence tool that helps B2B sales teams find the right accounts at the right moment. Instead of working from static lists, our clients see which companies are showing real buying signals, why each lead matters, and can reach out across email, LinkedIn and phone.

We're an ambitious team in London, and we're growing fast. Customer Success is at the heart of that growth, because our clients' results are our results. You'll be one of the first people to join the team and will help shape how we look after clients as we scale.

Life at Haku

Things move quickly here, and everyone owns their work. You'll have the freedom to make decisions, try new approaches and see the impact of what you do straight away. It's challenging work, and it's rewarding.

We're collaborative, and there's no such thing as a bad idea. The best ideas can come from anyone on the team, and you'll play a real part in making Haku even better.

We also make time to enjoy it together. When the team hits a milestone, we celebrate with a team lunch. We get together for regular socials and drinks, head out on offsites, and visit our clients in person so we truly understand the people we work for.

We're hybrid, with days in our London office, so you get time together as a team and flexibility around it.

What you'll do

You'll be the person our clients trust most at Haku. From their first kickoff call onwards, you'll help them get live quickly, see real pipeline from the platform, and grow with us over time. Our clients are all over the world, so you'll work with sales teams across different markets and time zones.

• Welcome new clients. Run kickoff calls, get to know their go-to-market, and get them live and seeing results fast.
• Shape their targeting. Work with clients on who they should go after and which buying signals matter, then keep refining as results come in.
• Keep campaigns performing. Keep an eye on leads, launches and replies for each account, and step in early with ideas when something could work better.
• Help every user get value. Make sure everyone on the account is using Haku well, and coach reps who are still finding their feet.
• Celebrate results together. Run regular check-ins and quarterly reviews that show clients the impact Haku has had, and plan what's next.
• Grow your accounts. Spot when a client is ready for more leads, more seats or a bigger plan, and work with sales to make it happen.
• Be their go-to person. When a client needs help, you're the first call, and you see it through.
• Bring the customer's voice inside. Share what clients need with product and sales so Haku keeps getting better.

Who we're looking for

We care more about who you are than what's on your CV. Attitude, graft and genuine care for people will take you further here than any job title.

• Ownership. When a client has a problem, it's your problem. You see it through without being chased.
• Organised. You manage a full book of clients without dropping a follow-up or missing a deadline.
• Calm under pressure. If a client is ever unhappy, you stay steady and focus on finding the fix.
• Empathy. You genuinely care whether your clients succeed, and you take the time to understand what they need.
• Strong communication. You explain things clearly on calls and in writing, and you can hold your own with founders and sales leaders.
• Problem solving. You dig into why something isn't working instead of waiting for someone else to fix it.
• Commercial curiosity. You understand how sales teams work and you notice when a client is ready to grow.
• Drive. You put in the work consistently and you want fast career progression, and you're prepared to earn it.

Experience

• 6–12 months in a sales role (SDR, BDR, account management, account executive or similar). Haku is a sales tool, so you need to understand our customers' world first‑hand.
• Experience working with customers or clients directly, whether in sales, account management or customer success
• Comfortable running calls and presentations with senior stakeholders
• Clear, confident communication, written and spoken
• Bonus: experience with outbound tools, CRMs or B2B Saas

What you'll get

• £30,000–£40,000 base, plus bonus/commission tied to client retention and growth.
• Equity options. A real stake in the company you're helping to build.
• Room to grow. You'll be the 2nd hire in a CS team that's about to scale. As the team grows, you'll have every chance to grow with it, including into leadership.
• Your own clients from day one. Real relationships and real ownership, not a support queue.
• Support to do your best work. You'll learn directly from the Head of CS, alongside a team that wants you to succeed.
• Hybrid working in London. 1–2 days a week in the office with the team, and flexibility around it.
• Work from anywhere. Two weeks a year to work from wherever you like.
• Momentum. A profitable, funded company with plenty of exciting things ahead.