Customer Success Manager - Logistics SaaS, Hybrid, Equity

Pod Talent; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Equity stake

Job summary

Pod Talent is partnering with a rapidly growing AI technology business in Central London. Hybrid work (3 days in the office) as a Customer Success Manager, owning onboarding to go-live and ongoing account management for enterprise Logistics SaaS customers.

You will lead business reviews, analyze performance data and resolve issues, ensuring customers maximise value from the platform. You’ll collaborate with the CEO, sales and development teams and gain equity as the business grows.

Qualifications

• 3+ years of customer success or account management in Logistics SaaS or Supply Chain tech.
• Experience supporting enterprise customers and managing demanding stakeholders.
• Strong analytical skills and data-driven decision making.
• Structured onboarding and issue-management processes.
• Personable, proactive and comfortable taking ownership in a small team.

Responsibilities

• Manage 40+ existing customers, onboarding from sales handover through go-live.
• Build strong relationships with key contacts across enterprise accounts.
• Lead regular business reviews, presenting results and next steps.
• Analyze customer data to identify issues and improve platform performance.
• Coordinate with development teams to resolve problems and deliver requests.
• Build onboarding, reporting and account management processes.

Skills

Customer success

Account management

Stakeholder management

Analytical skills

Onboarding

Job description

Pod Talent is partnering with a rapidly growing AI technology business in Central London. Hybrid work (3 days in the office) as a Customer Success Manager, owning onboarding to go-live and ongoing account management for enterprise Logistics SaaS customers.

You will lead business reviews, analyze performance data and resolve issues, ensuring customers maximise value from the platform. You’ll collaborate with the CEO, sales and development teams and gain equity as the business grows.