Growth-Driven Customer Advocate (Remote/Hybrid)

Infobip Ltd; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

ESOP

Flexible hybrid

Competitive salary

Time off

Career mobility

Global opportunities

Job summary

Infobip Ltd is seeking a Mid-Market Customer Growth Associate to manage client relationships, drive satisfaction and growth for Tier 1 accounts within a global cloud communications platform. The role focuses on learning, collaboration across teams, and delivering measurable business impact.

You will partner with Customer Success, Sales and Platform teams to set up accounts, monitor performance, and execute initiatives that boost revenue and cross-sells across SaaS offerings.

Responsibilities

• Build and maintain trusted relationships with assigned (Tier 1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics, followed by NRR, tier2 to tier1 transitions…).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations and/or Sales Acceleration team, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Job description

Infobip Ltd is seeking a Mid-Market Customer Growth Associate to manage client relationships, drive satisfaction and growth for Tier 1 accounts within a global cloud communications platform. The role focuses on learning, collaboration across teams, and delivering measurable business impact.

You will partner with Customer Success, Sales and Platform teams to set up accounts, monitor performance, and execute initiatives that boost revenue and cross-sells across SaaS offerings.