Front Office Supervisor – Guest Experience Lead

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Meals Provided on Duty

Training & Development

Life Assurance

Uniform

Employee Discounted Accommodation

Job summary

The Copthorne Tara Hotel London Kensington is seeking a full-time Shift Leader to oversee Reception operations, supervising up to two staff members. You will drive the End of Day processes, handle guest enquiries, register guests, and manage room allocations for groups and VIPs.

You will balance cash, read mail daily, and coordinate with other departments to ensure smooth handovers and high service standards. A strong focus on teamwork, efficiency, and guest satisfaction is essential.

Qualifications

• Experience with Opera Cloud/ Opera preferred.
• Positive, bubbly personality with showmanship.
• Strong communication skills, flexibility, and ability to remain calm under pressure.
• Capacity to complete tasks within deadlines and excellent organizational skills.

Responsibilities

• Ensure that all Reception End of Day processes are completed accurately.
• Handle guest enquiries or complaints and liaise with the appropriate Manager.
• Register guests efficiently and ensure rooms are allocated correctly.
• Assign rooms to department standards and accommodate special requests.
• Manage room allocations for Group Arrivals and VIP/late arrivals.
• Balance cashiers and floats; conduct weekly float checks and report discrepancies.
• Minimise queues and guest waiting times; develop familiarity with hotel operations.

Skills

Opera Cloud

Guest interactions

Communication skills

Flexibility

Organization

Job description

The Copthorne Tara Hotel London Kensington is seeking a full-time Shift Leader to oversee Reception operations, supervising up to two staff members. You will drive the End of Day processes, handle guest enquiries, register guests, and manage room allocations for groups and VIPs.

You will balance cash, read mail daily, and coordinate with other departments to ensure smooth handovers and high service standards. A strong focus on teamwork, efficiency, and guest satisfaction is essential.