Groups & Events Manager - Revenue

Hotel Indigo; Greater London; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in restaurants and Spa

Team member and Friends & Family rates

IHG Employee rate across 6000 hotels

Free stay after probation

Discounts on benefits platform

Health Care cash plan

Season ticket loan

Employee Assistance Programme - 24/7GP

Development programmes and growth

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition

Job summary

Hotel Indigo K West Shepherd's Bush is seeking a Groups and Events Manager to lead group and event bookings from initial enquiry through post-event follow-up, ensuring timely responses, accurate rooming lists, contracts, and billing.

You will optimise revenue by balancing inventory, maintaining billing accuracy, and building strong relationships with clients and internal teams while supporting operational needs, including evenings and weekends.

Qualifications

• Experience in events, group and event coordination within hospitality.
• Strong client relationship management and communication skills.
• Ability to manage end-to-end events and billing with accuracy.

Responsibilities

• Lead group and event bookings end-to-end, from initial enquiry to post-event follow-up, with accurate rooming lists, contracts, billing and special requests using Opera Cloud.
• Proactively manage groups and events to maximise revenue and guest experience, monitor inventory and deposits, and upsell where possible.
• Serve as the main contact for group and event clients, collaborating with Front of House, F&B, Cluster Sales, clients and guests to deliver seamless events.
• Own the full billing lifecycle from deposits through final invoicing, with clear records and amendments/cancellations handled.
• Attend weekly Operations and Groups meetings and prepare detailed groups and events summaries to keep all departments aligned.

Skills

Event coordination

Client relationship management

Attention to detail

Strong communication

Commercial awareness

Tools

Opera Cloud

Job description

Turn Group and Event bookings into unforgettable stays.

AtHotel Indigo K West Shepherd's Bush, we don't just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As ourGroups and Events Manager, you'll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out. If you're organised and love working in a dynamic hospitality setting, this could be your next step.

What's Our Story?

Hotel Indigo reflects the character of its local surroundings, and here in Shepherd's Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life.

Here's what you can look forward to as ourGroups and Events Manager

Annual salary: £36,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to Health Care cash plan
• Interest-free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Lead group and event bookings end-to-end,from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards.
• Proactively manage groups and events to optimise revenue and guest experience, balancing inventory, monitoring cut-off dates, tracking pick-up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team.
• Serve as the primary point of contact for group and event clients, building strong relationships while collaborating closely with both internal and external stakeholders—including Front of House, Food & Drink teams, Cluster Sales, clients, and guests-to deliver seamless, personalised, and experience-driven events.
• Own the full billing lifecycle, from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency.
• Work as a team player,contributing to weekly Operations and Groups meetings, preparing detailed Groups and Events summary sheets and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey.

What's Your Story?

You're organised, commercially aware, and thrive in a fast-paced team environment. You'll shine in this Groups and Events Manager role if you have:

• Previous experience in events, group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences.
• Brand awareness is a plus, particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous.
• Excellent communication and interpersonal skills, with a natural ability to build relationships and create meaningful connections with guests and colleagues alike.
• Technically confident, with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms.
• Highly organised with exceptional attention to detail, ensuring accuracy and consistency across all aspects of work.
• Thrives in a fast-paced, dynamic environment, balancing multiple prioritieswith a calm, proactive, and solution-oriented mindset.
• Flexible and adaptable, with a willingness to support operational needs, including occasional evenings, weekends, and bank holidays in line with event requirements.

Join us as ourGroups and Events ManageratHotel Indigo K West Shepherd's Bush

If you're ready to help us deliver exceptional group stays with creativity and care, we'd love to hear your story. Join us as ourGroups and Events ManageratHotel Indigo K West Shepherd's Bush, and help make every stay part of something bigger.

All applicants must have existing rights to work in the UK status.