Groups & Events Admin Lead (Hybrid: 1 WFH/Week)

art'otel; Shoreditch; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts for your party

Travel season ticket loan

Employee assistance program

Wagestream access

Dry cleaning for workwear

Job summary

art'otel is seeking a Groups Administration Executive to oversee contracted group bookings across London hotels. You will manage group blocks, coordinate with sales and operations, and ensure seamless guest journeys from planning through post-departure.

A proactive, detail-oriented mindset and excellent communication are essential. The role includes working from home one day per week, with 30 days of holiday and industry-standard benefits.

Responsibilities

• Take full ownership of contracted group bookings from handover to post-departure billing.
• Create, manage, and maintain group blocks in Opera.
• Deliver exceptional service to clients throughout planning, in-house, and post-departure stages.
• Prepare and present accurate Group Resumes with required information for operational teams.
• Coordinate with Sales, Revenue, Operations, Finance, and Commission teams on group requirements and billing.
• Manage group-related correspondence according to brand standards.
• Monitor room inventory and contractual obligations to ensure proper group allocations.
• Identify upselling opportunities including meetings, events, F&B, suites, porterage, and other services.
• Produce group addendums and amendments after handover.
• Ensure accurate group billing, reporting, invoicing, and commission processing.

Skills

Group bookings

Opera PMS

Client relationships

Billing & reconciliation

Tools

Opera PMS

Job description

art'otel is seeking a Groups Administration Executive to oversee contracted group bookings across London hotels. You will manage group blocks, coordinate with sales and operations, and ensure seamless guest journeys from planning through post-departure.

A proactive, detail-oriented mindset and excellent communication are essential. The role includes working from home one day per week, with 30 days of holiday and industry-standard benefits.