Groups & Events Executive — Luxury Hospitality

Melia Hotels International; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Holidays: 28 days including 8 public/b

Contributory pension scheme

Discounted dental and health cover

Me London staff discounts

Meals on duty

Payday Parties

Job summary

ME London, part of Melia Hotels International, seeks a Groups & Events Executive to coordinate group bookings, meetings and social events, guiding clients from handover to departure and ensuring seamless experiences.

You will liaise with clients and hotel teams, prepare proposals, contracts and event orders, and manage deposits, ensuring accuracy and opportunities to enhance revenue while delivering exceptional service.

Qualifications

• At least two years’ experience in a similar groups and events role within a hotel of a comparable standard.
• Strong knowledge of hotel operations and confidence using hotel management or customer experience systems.
• Excellent organisational skills with the ability to manage several bookings and deadlines.
• A confident communicator who builds positive relationships with clients and colleagues.
• A commercial approach, with the ability to identify opportunities to increase revenue while enhancing the guest experience.
• A proactive approach to solving problems and a genuine passion for personalised service.
• Advanced written and spoken English; additional languages would be an advantage.
• A degree in Tourism, Hospitality, Marketing or a related subject is preferred.

Responsibilities

• Be the main point of contact for confirmed groups, guiding clients from the initial handover through planning, arrival and departure.
• Prepare proposals, quotations and contracts for social events and meetings with fewer than 10 bedrooms.
• Coordinate accommodation, catering, meeting spaces and additional services, communicating clear requirements to all departments.
• Prepare and distribute event orders and group summaries, ensuring teams have the information they need to deliver a seamless experience.
• Build strong client relationships, anticipate needs and identify opportunities to enhance each booking through additional hotel services.
• Monitor deposits and payment schedules, update pro-forma invoices and check final billing for accuracy.
• Attend operational briefings, coordinate pre-event meetings and support site inspections when required.
• Maintain regular contact with clients during their event or stay, resolve issues promptly and gather feedback to encourage repeat business.

Skills

Event coordination

Client relationship skills

Organisational skills

Communication skills

Commercial mindset

Problem solving

English proficiency

Education

Degree in Tourism, Hospitality, Marketing or related

Job description

ME London, part of Melia Hotels International, seeks a Groups & Events Executive to coordinate group bookings, meetings and social events, guiding clients from handover to departure and ensuring seamless experiences.

You will liaise with clients and hotel teams, prepare proposals, contracts and event orders, and manage deposits, ensuring accuracy and opportunities to enhance revenue while delivering exceptional service.