Groups Coordinator

NHS Golden Jubilee; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization in Scotland is seeking a friendly and professional Groups Coordinator to manage group bookings and corporate enquiries. The ideal candidate will demonstrate strong organisational and communication skills, alongside a proven ability to work in a fast-paced environment. Responsibilities include responding to enquiries, providing quotes, processing payments, and collaborating with the events team. Flexible working options are available, with the role requiring some evening and weekend shifts.

Benefits

Flexible working options

Inclusive recruitment process

Qualifications

• Proven track record of working in a busy environment.
• Experience in group and corporate enquiries and reservations is desirable.

Responsibilities

• Responding to enquiries by email, phone, online portals.
• Checking rates and availability.
• Providing quotes and issuing contracts.
• Inputting and maintaining blocks, rooming lists, requests and packages.
• Processing payments and completing banking.
• Upselling additional services.
• Communicating group and corporate business to the wider team.

Skills

Organisational skills

Communication skills

Problem solving skills

Flexibility

Job description

Overview

The Golden Jubilee Conference Hotel is a 4-star Hotel and Conference Centre comprising 170 bedrooms and 15 conference spaces. It is Scotland’s leading residential conference venue, an accredited Venue of Excellence and a member of the International Association of Conference Centres.

We are looking for a friendly and professional Groups Coordinator to join our team. You will work closely with the events and reception teams in all aspects of group and corporate enquiries and reservations. As the first point of contact for our group and corporate enquiries you’ll provide a warm and efficient first impression of the Golden Jubilee Conference Hotel. You’ll advise clients on availability, rates and on hotel facilities and services and oversee all enquiries throughout the booking process.

Responsibilities

• Responding to enquiries by email, phone, online portals
• Checking rates and availability
• Providing quotes and issuing contracts
• Inputting and maintaining blocks, rooming lists, requests and packages
• Processing payments and completing banking
• Upselling additional services
• Communicating group and corporate business to the wider team
• Checking and processing commissions for payment
• Communicating with clients and suppliers, including show rounds

Requirements / Qualifications

• Ability to be flexible, with good organisational and communication skills and excellent problem solving skills
• A proven track record of working in a busy environment where changes and competing priorities are a daily challenge
• Experience in group and corporate enquiries and reservations is desirable

Working pattern

This post will involve working 4 days from 7 and while mainly office hours, flexibility to evenings and weekends will be required. We are open to discuss alternative shift patterns at interview.

Immigration information

Certificate of Sponsorship: In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: Visas and immigration - GOV.UK

Notes

NHS Golden Jubilee is open to considering flexible working options for this role. This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment. As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information. NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. Details on how to contact the Recruitment Service can be found within the Job Pack.