Events & Groups Sales Coordinator

The Londoner Hotel; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including Bank Holidays

Complimentary hot meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Job summary

C70-C & B Sales-LO in Westminster seeks a motivated hospitality professional for event coordination. Join a recognized 'Great Place to Work' at The Londoner hotel in Leicester Square. Responsibilities include managing sales processes, client communications, and event logistics. Ideal candidates have at least 1 year in 4- or 5-star hotels, excellent organizational skills, and the ability to work flexible hours. Enjoy a competitive salary and great benefits like 28 days holiday and ongoing training opportunities.

Qualifications

• Minimum of 1 year experience within 4- or 5-star hotels.
• Strong organisational, multitasking, and customer service skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate internal and external communications within the Events and Groups department.
• Assist sales managers with the distribution of sales leads.
• Respond to client enquiries and assist with proposals, contracts, and event orders.
• Ensure client records are maintained in the hotel’s CRM system.
• Support site inspections and client feedback follow-ups.
• Manage all internal bookings.

Skills

Organisational skills

Customer service skills

Communication skills

Multitasking abilities

Job description

Overview

Become a Londoner. The Londoner is a chic boutique‑inspired hotel with scale and ambition, located in the heart of Leicester Square. We are seeking hospitality professionals whose talents and ambitions will drive them to meet guests’ high standards and advance their careers in a company that recognises and rewards talent. Join London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work and have been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

Responsibilities

• Coordinate internal and external communications within the Events and Groups department, assist with sales processes, and manage event logistics.
• Assist sales managers with the distribution of sales leads.
• Respond to client enquiries in a timely and efficient manner and assist managers with preparing and sending proposals, contracts, and event orders.
• Ensure client records are maintained and up to date in the hotel’s CRM system.
• Support site inspections, client walkthroughs, and fam trips as needed and follow up with clients for post‑event feedback.
• Manage all internal bookings.

Qualifications and Skills

• Minimum of 1 year experience within 4- or 5-star hotels.
• Strong organisational, multitasking, and customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends if needed.

Our Benefits Package

• Competitive salary.
• 28 days holiday per annum including Bank Holidays, increasing with long service.
• Complimentary hot meals, salad bar and unlimited beverages provided daily.
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels.
• Preferential accommodation rates for hosts, their family and friends.
• Access to a discount platform for popular stores and outlets.
• Auto enrolment into our company pension scheme.
• Regular social events across all hotels.
• Annual company recognition events held in January each year.
• Wellbeing champions across all of our hotels.
• Access to our company doctor for medical appointments and occupational health support.
• Access to Edwardian Academy online learning platform.
• Opportunities for promotion and a wide range of training programs to support development.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.