Group Sales & Events Co-ordinator

RAD Hotel Group; Cumnock; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Monthly sales incentive

Discounts across RAD venues

Birthday incentive

Length of Service incentive

Training and development opportunities

Career progression opportunities

Job summary

RAD Hotel Group is seeking a proactive Group Sales & Events Co-ordinator based at our Head Office in Cumnock. You will support hotels and venues across the West of Scotland, converting enquiries into bookings and growing revenue through exceptional service.

You’ll travel to venues, work evenings and weekends as required, and hold a full driving licence. You’ll build relationships with clients, manage enquiries from inquiry to confirmation, and collaborate with hotel teams to ensure smooth

Qualifications

• Experience in sales, events, hospitality or a customer-focused role is preferred.
• Excellent communication skills and professional telephone manner.
• Proactive in identifying opportunities and managing multiple enquiries.

Responsibilities

• Manage event enquiries, bookings and reservations from initial enquiry through to confirmation.
• Respond to inbound and outbound calls, building relationships with customers.
• Arrange and conduct sales meetings and venue show rounds with clients.
• Attend internal and external sales events to promote venues.
• Provide a warm, engaging customer experience throughout the journey.
• Identify opportunities to maximise sales across hotels, restaurants and event services.
• Coordinate with hotel teams to ensure smooth enquiry to event delivery.
• Maintain accurate records and follow up promptly.

Skills

Sales

Customer service

Communication

Relationship building

Organisation

Attention to detail

Multi-tasking

Flexible hours

Job description

Group Sales & Events Co-ordinator

RAD Hotel Group

We’re looking for an enthusiastic and driven Group Sales & Events Co-ordinator to join our sales team at RAD Hotel Group. Based at our Head Office in Cumnock, this is a varied role supporting our hotels and venues across the West of Scotland.

You’ll play an important role in converting event enquiries into confirmed bookings, building strong customer relationships and identifying opportunities to maximise sales across the RAD Hotel Group. The role will involve regular travel to our venues, as well as occasional evening and weekend work, so a full driving licence is essential.

What You’ll Be Doing:

• Manage event enquiries, bookings and reservations from initial enquiry through to confirmation.
• Respond to both inbound and outbound calls, building strong relationships with new and existing customers.
• Arrange and conduct sales meetings and venue show rounds with wedding couples, event organisers and prospective clients.
• Attend internal and external sales events to promote individual venues and the wider RAD Hotel Group.
• Provide a warm, professional and engaging experience throughout the customer journey.
• Identify opportunities to maximise sales and generate additional revenue across our hotels, restaurants and event services.
• Work closely with our hotel teams to ensure enquiries and bookings are managed smoothly from enquiry through to event.
• Maintain accurate records and ensure all customer enquiries and bookings are followed up promptly.

What We’re Looking For:

• Previous experience in sales, events, hospitality or a customer-focused role is preferred.
• A confident, personable and professional approach with excellent communication skills.
• A genuine interest in sales and a proactive approach to identifying opportunities.
• Excellent attention to detail and the ability to manage multiple enquiries and bookings effectively.
• A warm and professional telephone manner.
• Confidence building strong relationships with customers and colleagues.
• Highly organised, with the ability to work in a busy and varied environment.
• Flexible and comfortable working evenings and weekends when required.
• Professionally presented and confident when representing the RAD Hotel Group.
• Full driving licence, as travel between our venues will be required.

What We’ll Offer You:

• Competitive rate of pay.
• Weekly pay.
• Monthly sales incentive.
• Discounts across all RAD Hotel Group venues.
• Birthday incentive.
• Length of Service incentive.
• Ongoing training and development opportunities.
• The opportunity to develop your career within a growing, family-owned hotel group.